Privacy Policy
Last Updated: [January 2025]
NT Art & Salon respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, purchase from us, or interact with our services.
1. Information We Collect
We may collect the following types of information:- Personal Information: Name, email address, billing/shipping address, phone number, payment details.
- Account Information: Login credentials, order history, preferences.
- Browsing Information: IP address, browser type, device details, pages visited, time spent on our site.
- Communication Data: Emails, messages, or inquiries you send to us.
2. How We Collect Information
- Directly: When you create an account, place an order, sign up for our newsletter, or contact us.
- Automatically: Through cookies, tracking technologies, and analytics tools.
- Third Parties: Payment processors, marketing partners, or service providers assisting in our operations.
3. How We Use Your Information
We use your information to:- Process and fulfill orders.
- Provide customer support.
- Send order updates, promotions, or newsletters (with your consent).
- Improve website performance and user experience.
- Prevent fraud and ensure security.
- Comply with legal obligations.
4. Sharing Your Information
We do not sell your personal information. We may share your information with:- Service Providers: Payment processors, shipping companies, IT service providers.
- Legal Authorities: When required to comply with the law or protect our rights.
- Marketing Partners: Only with your consent for promotions.
5. Cookies & Tracking Technologies
Our website uses cookies to:- Remember your preferences.
- Improve functionality and performance.
- Analyze site traffic.
- Deliver targeted advertisements.
6. Data Security
We implement strict security measures to safeguard your personal data, including encryption, secure servers, and restricted access to sensitive information.7. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.8. Your Rights
You have the right to:- Access the personal data we hold about you.
- Request corrections to inaccurate information.
- Request deletion of your personal data.
- Withdraw consent for marketing communications.
- File a complaint with your local data protection authority.
9. Refund & Returns Policy
At NT Art & Salon, we aim for 100% customer satisfaction. If you are not fully satisfied with your purchase, you may request a return or refund under the following conditions:- Eligibility: Items must be returned within 14 days of delivery, unused, unworn, and in their original packaging.
- Non-Returnable Items: Due to hygiene reasons, socks, beanies, and undergarments cannot be returned unless faulty.
- Process: Contact our customer service team with your order number and reason for return. We will provide instructions and a return address.
- Refund Method: Refunds will be processed to the original payment method within 5–10 business days after the returned item is inspected.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
- Exchanges: Subject to stock availability.